Customer Service Representative


We are looking for an intelligent, dedicated, flexible and hardworking Customer Service Representative to provide “white glove” support and service to our customers. Our representative handles a high-volume of incoming calls, covering a full range of customer inquiries in a professional manner, obtaining all information for successful transaction resolution.

Micrologic clientele ranges from college students to young professionals to high-level executives to rural communities. Our Representatives must demonstrate a solid understanding of our technologies and products to our varied client base to ensure the quality of service and customer appreciation.

Responsibilities and Duties:

    • Responsible for providing technical telephone, and Internet support to customers and answer complex questions on function and usage of products
    • Resolve customer questions or problems via telephone, email, and chat in areas of system configuration/setup, product functionality and bugs/enhancements
    • Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)
    • Serve as primary support liaison between Micrologic and our residential customers
    • Possess thorough knowledge of Micrologic product line and other applications utilized by customers
    • Work with customers to identify needs and to determine the appropriate action
    • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues
    • Direct unsolved technical issues to appropriate departments and personnel
    • The ultimate goal is to resolve issues during the first telephone call
    • Promote and maintain a high quality, professional service-oriented image among customers

Experience and Education Qualifications:

    • A High School Diploma or equivalent
    • A minimum of 2 years of relevant work experience in customer service, telecommunications, or technical support
    • Excellent interpersonal, time management, and organizational skills
    • Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
    • Ability to effectively and professionally handle frequent changes, delays, or unexpected events
    • Strong work ethic, teamwork, and desire to help the customer at all costs
    • Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner
    • Advanced knowledge of communications technology, including but not limited to, voice, internet, and security products


    • Health Plans
    • On-Site Training
    • Paid Vacation
    • 401 (k)

How to Apply:

If you are interested in applying for a position at Micrologic, please send a resume and cover letter to the Office Manager at or at PO Box 328, Buckhannon, WV 26201.